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Frequently Asked Questions
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Contact UsWhat does HEDJ actually do?
We plan, design, and ship digital products and growth systems. Our team blends software engineering with creative marketing so you can launch fast and scale with confidence.
- Build: Websites, web/mobile apps, e-commerce, integrations, and automation.
- Grow: AI agents and chat, SEO content, social media assets, video/reels, campaigns.
- Operate: Hosting, domain, security, backups, analytics, and ongoing support.
What services are included in your website plans?
Every plan includes the infrastructure and the ongoing care you need to run a modern site.
- Website design & development with a fast, responsive UI (CMS included).
- Hosting + domain, SSL, performance tuning, accessibility and on-page SEO basics.
- Analytics setup (GA4/Pixel) and privacy controls (cookie banner if required).
- Security, backups, uptime monitoring, and tech support.
- Monthly creative deliverables by plan (social posters, videos/reels, SEO blogs).
- Integrations (forms/CRM, email, payments) and light automations.
How does the project process work?
We use a simple, collaborative flow with clear checkpoints and fast iteration.
- 1) Discovery: 30–45 min call to map goals, audiences, scope, and success metrics.
- 2) Plan & kickoff: Choose a plan, sign off on deliverables, gather content & brand assets.
- 3) Design → Build: Wireframes → visual design → development in short sprints.
- 4) QA & launch: Cross-device testing, performance/SEO checks, go-live.
- 5) Handover & growth: Training, analytics dashboards, ongoing content and improvements.
Typical timelines: landing sites 1–2 weeks; multi-page sites 3–5 weeks; custom apps vary by scope.
What is your cancellation or refund policy?
- Monthly: cancel anytime before the next billing date to stop future charges.
- Yearly: 14-day cooling-off period. If you cancel within 14 days, we’ll issue a prorated refund minus any setup work already delivered.
- Ownership: you own your content, creatives, and custom code developed for you. On cancellation we can assist with domain/hosting transfer.
- No refunds for completed deliverables or third-party fees already incurred.
What makes HEDJ different from other agencies?
- Productized clarity: transparent plans that include build + growth, not just a one-off site.
- Engineering + marketing: full-stack devs, designers, and growth marketers on one team.
- Automation-first: AI agents, workflows, and integrations to remove repetitive work.
- Speed & quality: modern stacks, reusable components, and strict QA.
- Measurable results: dashboards and experiments that tie work to outcomes.
- Partner mindset: a dedicated success lead and proactive roadmaps as you scale.

